Understanding the process
From 1 January 2014, every trader who occasionally or regularly process tax refunds must use the online PABLO procedure provided by the French Directorate-General of Customs and Indirect Taxes.
This mandatory procedure has been introduced to validate export sales forms. Indded, travellers who normally reside in a non-EU country may, under certain conditions, benefit from a tax exemption when making purchases (VAT-free shopping) in the Principality of Monaco.
The online PABLO procedure allows traders to issue sales forms immediately for purchases which benefit from a tax exemption.
In order to continue to offer the benefit of this tax refund to your customers, you can manage the refund procedure yourself by using the PABLO-Independents online procedure (issue of forms, filing, follow-up…).
This online procedure is available on the PRODOUANE website: pro.douane.gouv.frAccess is free for independent traders and a minimum amount of equipment is required: a computer, a printer and an Internet connection.
Note: if you would prefer not to use this online procedure, you can employ the services of a tax refund operator who will offer PABLO-compatible solutions and manage tax refund operations (reimbursement…).
In order to take advantage of this online procedure, you will need to create a PABLO user account.
To do this, you will need to:
- Open a Prodouane account, by applying to the Economic Action Centre of the Alpes-Maritimes Regional Directorate of Customs and Indirect Taxes:
- Email: pae-nice@douane.finances.gouv.fr
- Phone: +33 (0)9 70 27 87 28
- Web: pro.douane.gouv.fr/RUSH/fiche_service.
- Compléter et signer un formulaire d’adhésion à la télé-procédure (disponible sur le site des douanes françaises PRODOUANE - Services disponibles - Pablo https://pro.douane.gouv.fr)
You will then receive an email inviting you to activate your account in order to confirm your registration.
To provide your customer with a form, you need to:
- Go to the website pro.douane.gouv.fr
- Log in using your password
- Click the PABLO-I button to access the data entry fields
- Complete the form to create a sales form
- Validate the form within the application
- Print the form, which includes a barcode and PABLO logo, and give it to your customer
Please contact the Department of Tax Services if you require any further information or assistance relating to this procedure.
See also
See also
Administrative contact
Le Panorama
57 rue Grimaldi
MC 98000 MONACO
Opening hours :
From 9.30 am to 05 pm from Monday to Friday
Phone :
Phone 2 :
Fax :
Administrative contact
Le Panorama
57 rue Grimaldi
MC 98000 MONACO
Opening hours :
From 9.30 am to 05 pm from Monday to Friday
Phone :
Phone 2 :
Fax :